Telephone Conflict Resolution Workshop

Many people’s jobs involve dealing with upset and emotional people over the telephone. Superior customer service, as well as employees’ job satisfaction and personal well being, requires that employees have the knowledge and skills to handle these difficult situations professionally and effectively.

This workshop will provide participants with a simple and effective process to take angry and upset callers through a productive and satisfying telephone conversation, and with the tools to deal with the bumps along the way.

The workshop will be of particular interest to people who frequently deal with an upset public. It will greatly improve all participants’ ability to deal with sensitive and emotional issues over the telephone.

Testimonials