Testimonials
Testimonials
I have been in customer service for 30 years, and have sold in excess of 30 million dollars in travel products – over the telephone. Needless to say, I “thought” I had all the tools required to schmooze and handle difficult callers. However, I was pleasantly surprised by your workshop, as I picked-up so many useful tips to navigate and effectively redirect the tone of a conversation into a more positive exchange. Thanks again for an outstanding day and workshop.
– Telephone Conflict Advisor