Custom programs

MDR Associates will design, develop and deliver professional skills development workshops in effective communication, negotiation, mediation, and conflict resolution skills to suit your organization’s needs.

Custom programs have been delivered to a wide variety of audiences including:

  • University of Ottawa Law School (former adjunct professor of mediation)
  • Assembly of First Nations
  • National Judicial Institute (Canada)
  • Supreme Court of the Philippines
  • Supreme Court of Guyana
  • Children’s Aid Society of Ottawa Carleton
  • Canadian Transportation Agency
  • Ottawa Hospital
  • Federal Centre for Workplace Conflict Management
  • Canadian Human Rights Commission
  • Health Canada
  • Public Service Labour Relations Board
  • Department of Justice (Canada)
  • Department of National Defence
  • Carleton University

I have been in customer service for 30 years, and have sold in excess of 30 million dollars in travel products – over the telephone. Needless to say, I “thought” I had all the tools required to schmooze and handle difficult callers. However, I was pleasantly surprised by your workshop, as I picked-up so many useful tips to navigate and effectively redirect the tone of a conversation into a more positive exchange.  Thanks again for an outstanding day and workshop.                                                                              – Telephone Conflict Advisor

Mediation Training for Public Works and Government Services Canada